Privacy Policy

1. Who we are

faztino (“we”, “us”) provides an AI assistant product for websites. This policy explains how we process personal data when you use our website, dashboard, or customer-facing chat widget. If you use faztino on someone else’s site, that site’s operator is also responsible for how they use the service.

2. Data we collect

• Account data: email and name when you register; sign-in is handled by our authentication provider (Clerk), which may process credentials or OAuth according to your chosen method.
• Service data: assistant configuration, training content derived from URLs you provide, chat messages, and optional lead emails submitted through the widget.
• Technical data: IP address, browser type, and similar diagnostics from your requests (including rate limiting and security).
• Billing: if you subscribe, Stripe or our payment provider handles card data; we receive identifiers and subscription status.

3. How we use data

To provide and improve the service, authenticate users, prevent abuse, process payments, and comply with law. We process chat content to generate responses and to store conversation history as configured per-account.

UK / EEA users: we rely on contract (Art. 6(1)(b) GDPR), legitimate interests (e.g. security and product improvement, Art. 6(1)(f)), and consent where required (e.g. non-essential cookies).

4. Cookies

We use essential cookies (e.g. session cookies) so you can stay signed in. Where we introduce analytics or marketing cookies, we will ask for your consent where required.

Third parties: Clerk may set cookies when you sign in (including the dashboard). Stripe may set cookies during checkout. Those providers have their own privacy policies.

5. Processors & sub-processors

We use infrastructure and service providers (e.g. hosting, database, email provider, OpenAI for AI processing, Clerk for authentication, Stripe for payments). They process data in line with our instructions and contracts.

6. International transfers

Your data may be processed outside your country of residence. Where we transfer personal data from the UK or EEA, we use appropriate safeguards (e.g. Standard Contractual Clauses) where required.

7. Retention

We keep data only as long as needed for the purposes above or as required by law. You may delete your account or request deletion (subject to legal exceptions) by contacting us.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability. You may lodge a complaint with your supervisory authority. For UK/EEA requests, contact us at the email below.

9. Children

The service is not directed at children under 16.

10. Changes

We may update this policy. We will post the new date at the top. Continued use after changes may constitute acceptance where permitted by law.

11. Contact

faztino — privacy inquiries: privacy@faztino.app. Replace this address with your company contact before production.